Q: What do the different words mean on my prescription?
Glasses that are used for driving and watching television have numbers across the "distance" line of your prescription. For computer work as well as watching television then numbers maybe written across the ”Intermediate ” line. If your glasses are for reading and close work then your numbers will sit across the ”near” line.
Don't worry if you don't understand your prescription, Advancespex.com only need to your numbers to fit the correct lenses into your frames.

Q: What information do I need to send to advancespex.com?
All the numbers that we require will be written on your prescription. See under Tab "How To" to look at how to read your prescription and the numbers. Your high street optician is legally bound to give you a prescription that is easily readable. If this is not the case then you are within your rights to ask for a clearly written prescription. If this is not possible, then feel free to fax your prescription to advancespex.com. We will take care of the rest

Q: How do I measure my pupillary distance (PD) ?
The pupillary distance is a measure of the distance between the pupils of your two eyes. It is the distance from one eye to the other. This measure is important if you want to get the best possible fit for your lenses, so that your glasses work at the optimum level. It is a fact that this measurement is sometimes left off your prescription by the high street opticians because they want you to buy your glasses from them. Therefore please ask them to supply this number.
If for any reason you are unable to get the PD number, then Advancespex.com will fit an average PD measurement which is based around knowledge of average numbers through the most up to date research. This will be a good fit for the majority of people. However if you feel any strain on your eyes, then it is important to get a more accurate measurement.

Q: Can I use an NHS voucher?
Due to the complexities of the NHS voucher system, advancespex.com do not accept NHS vouchers as a form of payment. We do however accept many forms of payment including, credit and debit cards as well as PayPal

Q: Is my order checked before processing?
Please rest assured that all orders are checked by a specialist optician before the order is processed. If for any reason something looks out of place then Advancespex.com will ring or e-mail you to gain further information.

Q: When can I expect delivery of my glasses?
The usual turn around time for the delivery of your glasses can be within 10-14 days from the day of ordering. It should be noted that advancespex.com are fullfiling their orders much quicker then this. It should be noted that some glasses take longer then others to produce due to the complexity of the lenses, fitting and coatings/tints required.

Q: Do you have a delivery charge?
Advancespex.com charge a standard flat rate of £3.75 for all delivery. You can have any number of frames within the one delivery.

Q: What if I'm not happy with the standard of my glasses?
At advancespex.com make every effort to give you the highest quality product at the best prices. However if you are still unhappy then we offer a 14 day money-back guarantee) where we can either replace your glasses or will refund your money. Please follow our Returns Policy

Q: Can I check on the progress of my order at any time?
After placing an order, you can check its status at any time by dropping us an e-mail at ordertracking or telephone us on 01952 591013 Monday-Friday 9.00am to 6.00pm. We will tell you exactly what stage your glasses are in the development process.

Q: Where do I get my prescription from?
You can go to any local of high street opticians to get an eye test. You will be given a copy of your prescription. If not, then please ask for it. It is your legal right to have this. Sometimes it is given to the sales assistant to secure a point of sale. It should be noted that by law the store cannot insist that you buy your glasses from them. So grab your prescription and get on-line to advancespex.com. We provide you with a great choice at lower cost. Don't forget to check that you have the Pupilliary Distance (PD) on your prescription.

Q: Why are the advancespex.com prices cheaper than the high street?
Simply put; because we have less overheads. Advancespex.com provides great value, high quality designer goods straight to your doorstep.

Q: Can I buy any designer names from you?
www.advancespex.com currently stock some of the most popular brands on the high street. Just write into the search box to check them out. Great names, great buys. We also stock the leading designer sunglasses like Bolle, Serengeti and Bloc. Click on the relevant page to view sunglasses. We also stock the latest range in children's sunglasses. You'll have the trendiest kid on the street.

Q: I think I would look good in glasses, but don't actually need them. Can I buy a pair that doesn't need a prescription?
Of course you can. Many of our customers wear glasses when in actual fact they don't have a problem with their eyes. Just order the frame that you want, advancespex.com will fit some optical plastic plain lenses. Go on, keep with the trend.

Q: How do I adjust my frames if I need to make a minor change to them?
Experience has told us that frames with a standard measurement require little of no adjustment. All frames on advcancespex.com have sizes listed next to them. Therefore pick the size of best fit when ordering your frame. If a minor adjustment is required, For a small cost most optical stores will do a minor adjustment. Any problems give advancespex.com a ring or send us an e-mail.

Q: I want my frames to have thin lenses, do you sell different types?
Most glasses are fitted with a standard optical plastic lens. However we also offer a range of thinner lenses at an extra cost. These can reduce the thickness of the required prescription from 14-40%. All rimless glasses come in a thin lens. These are needed to give the glasses greater strength. Advancespex.com also offer a wide range of coatings and tints.

Q: I find my old frames very comfortable. Can you re-glaze them for me?
Yes we can. Just send in your prescription along with the glasses and we can re-glaze them for you at your required specification. Just follow the link www.advancespex.com/re-glazing

Q: How do I make my payment?
Advance spex.com accepts all the major credit and debit cards through our secured payment service. We work with the leading bank services, so you can rest assured that your payments and details will remain secure at all times. You can also make payments through the PayPal. System which again offers you the security and peace of mind to shop safely. We also accept personal cheques and postal orders.